Refund & Exchange Policy

Refund & Returns Policy – Britino

At Britino, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple and hassle-free returns and refund process.

🔄 Refund Policy (7 Days)
You may request a refund within 7 days of receiving your item. To be eligible:

  • The item must be unused and in its original condition
  • All original packaging must be included

Once your return is received and inspected, we will process your refund to your original payment method.

🔁 Exchange Policy
We offer exchanges for items that are defective, damaged, or if you received the wrong product. Please contact us within 7 days of delivery to arrange an exchange.

🚚 Returns for Damaged or Incorrect Items

We cover the cost of returns only when the product arrives damaged, defective, or not as described. For all other returns, the customer is responsible for the return shipping costs. Returns must be requested within 7 days of delivery.

❌ Non-Refundable Items
The following items are not eligible for refunds:

  • Used or damaged items (not due to our error)
  • Items returned without original packaging
  • Personal care or hygiene products (if opened)
  • Clearance or final sale items (if applicable)

📦 How to Return Your Product
To return an item, please follow these steps:

  1. Contact us at info@britino.com with your order details
  2. Our support team will provide return instructions
  3. Pack the item securely in its original packaging
  4. Send the item using the provided return method

⏱ Processing Time

  • Returns are processed within 3–5 business days after receiving the item
  • Refunds may take additional time to appear depending on your payment provider

📩 Contact Us
If you have any questions about returns or refunds, contact us at:
Email: info@britino.com