Refund & Returns Policy – Britino
At Britino, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple and hassle-free returns and refund process.
🔄 Refund Policy (7 Days)
You may request a refund within 7 days of receiving your item. To be eligible:
- The item must be unused and in its original condition
- All original packaging must be included
Once your return is received and inspected, we will process your refund to your original payment method.
🔁 Exchange Policy
We offer exchanges for items that are defective, damaged, or if you received the wrong product. Please contact us within 7 days of delivery to arrange an exchange.
🚚 Free Returns
We provide FREE returns within the eligible 7-day period. Our team will guide you through the return process to ensure it is quick and easy.
❌ Non-Refundable Items
The following items are not eligible for refunds:
- Used or damaged items (not due to our error)
- Items returned without original packaging
- Personal care or hygiene products (if opened)
- Clearance or final sale items (if applicable)
📦 How to Return Your Product
To return an item, please follow these steps:
- Contact us at info@britino.com with your order details
- Our support team will provide return instructions
- Pack the item securely in its original packaging
- Send the item using the provided return method
⏱ Processing Time
- Returns are processed within 3–5 business days after receiving the item
- Refunds may take additional time to appear depending on your payment provider
📩 Contact Us
If you have any questions about returns or refunds, contact us at:
Email: info@britino.com